Shipping policy

All orders ship via the United States Postal Service. You can choose between Ground Advantage (formerly First Class), Priority, or Priority Flat Rate at checkout depending on the weight of your order for both domestic and international orders. Please note that Ground Advantage shipping, while cheap, does not come with a tracking number. If you need to use a shipping method other than USPS please contact us prior to ordering.

Once the item ships we do not have any additional information aside from the provided USPS tracking.

We ship orders daily so you can expect your package to ship within 24-48 hrs. of placing your order with the exception of weekends and holidays. You will receive an email notifying you of the shipment to the email associated with your order. Please note that our business hours are Monday – Friday from 10am – 5pm CST and no orders will ship outside those hours.

Domestic orders shipped via Ground Advantage or Priority Flat Rate should arrive within 2-5 business days. Internationally Priority Mail typically arrives within 10 days and First Class International within 2-3 weeks. These are simply estimates though, and it can take up to 15 days domestically, and up to 30 days internationally, for USPS Ground Advantage / First Class International mail to reach its destination. If you need expedited shipping please contact us before ordering.

We are not responsible for lost or stolen packages, please make sure to double check your address when inputting it into the order form. If a package is returned as undeliverable we are happy to re-send the package, at the purchasers expense, to another address. If you suspect your package is lost, please contact us at orders@grainlinestudio.com so we can work out a solution.

Unfortunately we do not set the shipping rates. At checkout your shipping cost is calculated in real time, by the United States Postal Service, based on the weight of the package. The good news is that Grainline Studio patterns are carried worldwide so a quick check of our retailers list should yield one closer to you, which will reduce your shipping cost.

All orders are shipped with the full retail value of the product stated on the customs form, and we are unable to change this or list the product as a gift. Orders placed outside the US may be subject to various import taxes and charges, these are your responsibility as the purchaser. For more information regarding these please contact your local customs office.